Amani Lodge – Guest Policy, Terms & Conditions, Payments & Privacy Statement

Amani Lodge is committed to providing a safe, fair, and enjoyable experience for all guests. By booking, visiting, or staying at Amani Lodge, you agree to the following policies designed to protect our guests, their property, our staff, and the lodge itself.

1. General Lodge Rules

Guests enter the premises at their own risk.
Children must be supervised at all times.
Loud music, disruptive behaviour, and unsafe actions are not permitted.
Wildlife must be respected—no feeding or approaching animals.
Guests may not enter restricted or staff-only areas.

2. Day Visitors

Day visits require prior booking and are subject to capacity.
Fees must be paid before entry.
Day visitors may use only designated areas (restaurant, pool, braai area, terraces, viewing spots).
Outside food and drinks are not allowed.
Visitors must leave by closing time.

3. Overnight Stays

Check-in: 12:00 | Check-out: 10:00.
Early check-in or late check-out subject to availability and additional charges.
Only registered guests may sleep on the property; outside visitors must leave by 20:00.
Any damages or missing items will be charged to the responsible guest.
Room occupancy limits must be respected.

4. Use of Lodge Facilities

Swimming Pool

Use at your own risk; no lifeguard on duty.
No glass, running, diving, or intoxicated swimming.
Children must be monitored.

Braai / Fireplace Areas

Allowed only in designated areas.
Fires must not be left unattended.
Braai areas must be cleaned after use.

WiFi Usage

Complimentary WiFi provided subject to coverage and speed limitations.
Illegal downloads, harmful activity, or misuse is prohibited.

5. Guest Property & Security

Amani Lodge takes reasonable precautions, but is not liable for:

Theft or loss of personal items
Damage to electronics, jewellery, cash, luggage, or vehicles
Items left unattended in public spaces
Losses caused by weather, wildlife, insects, or natural conditions

Guests are responsible for:

Locking rooms
Securing valuables
Using lodge-approved safes for valuable items

Any theft or incident must be reported immediately.

6. Lodge Property

Guests will be charged for:

Damaged items
Lost keys
Burns, stains, or breakages
Removal of lodge property (linen, décor, appliances, cutlery, etc.)

7. Bookings & Payment Policy

All bookings must include accurate contact details (phone & email).
Full payment is required to secure a reservation.
Unpaid bookings may be automatically released.
Group bookings (4+ rooms) may require full, non-refundable payment.
Rates may differ during high season, holidays, or promotional periods.

8. Cancellation, Refunds & Handling Fees

To ensure fairness for both guests and the lodge, the following applies:

8.1 Handling Fee

All cancellations incur a non-refundable 20% handling fee, regardless of reason or timing.

8.2 Standard Cancellation Rules

3–7 days before arrival → up to 50% of booking value may be charged.
48 hours or less → 100% of the booking total charged.
No-show → 100% charged.

8.3 Refund Processing

Refunds (if applicable) are processed within 7–14 business days.
Banking and processing fees are deducted and non-refundable.

8.4 Non-Refundable Situations

Refunds are not provided due to:

Early departure
Adverse weather
Wildlife activity
Travel delays or missed flights
Power or water interruptions (load-shedding, infrastructure issues)
Unreachable roads or natural conditions
Personal emergencies occurring after booking

9. Liability & Safety

Guests enter the lodge at their own risk. Amani Lodge is not liable for injuries caused by:

Unsafe behaviour or negligence
Ignoring safety instructions
Intoxication
Natural hazards (terrain, insects, weather, wildlife)
Use of pool or braai areas

Guests must follow all safety guidelines provided by staff.

10. Privacy & Data Protection Policy

Amani Lodge respects your privacy and is committed to protecting your personal information.

10.1 Information We Collect

We may collect:

Name & contact details
Booking and accommodation information
Payment confirmations
Guest preferences
Website interactions (analytics)

10.2 How Your Data Is Used

We use guest data to:

Confirm and manage bookings
Process payments
Improve guest services
Meet regulatory requirements
Communicate confirmations, updates, and important notices

10.3 Data Protection

Your data is stored securely.
Only authorised staff may access it.
Data is not sold or traded.

10.4 WiFi & Internet Security

Public WiFi always carries risk. Guests are responsible for securing their devices.

10.5 Third-Party Services

Some data may be shared with:

Booking platforms
Payment processors
(Only what is required to complete your booking.)

10.6 Your Rights

You may request access, correction, or deletion of your personal information.

11. Pets

We love pets and welcome them at Amani Lodge, provided the following simple rules are respected:

Let us know in advance – Please declare your pet when booking so we can make the necessary arrangements.
Keep them under control – Pets must be on a leash at all times in common areas and may never be left alone on the property.
Know the no-go zones – Pets are not allowed inside the restaurant, bar, reception, pool area, or any indoor spaces. Outdoor areas only.
Clean up after your pet – Owners are responsible for cleaning up after their pets at all times.
Be a good neighbour – Pets must not disturb other guests, staff, or wildlife. We reserve the right to ask you to remove your pet if it becomes a nuisance.
Keep vaccinations up to date – We may ask for proof of vaccination and tick/flea treatment at check-in.
You are responsible – Any damage caused by your pet will be charged to your account. Amani Lodge cannot be held liable for any incidents involving your pet.

12. Amendments

Amani Lodge may update policies at any time without prior notice. Updated versions will appear on the website.

Guest Policy, Terms & Conditions, Payments